Dear partners, at TUI we want everyone to understand what is inappropriate behaviour to our guests. It is advised that all hotels deliver the training course below to their staff and introduce the Codes of Conduct both to established personnel and those new to your hotel. If they adhere to these simple guidelines they can deliver great customer service.

This will help us build a respectful environment where our guests can enjoy their holiday free from sexual harassment or assault. Working together we can deliver a great customer experience that benefits everyone working in the travel industry.