Our Product Quality Vision
We set the accommodation standards to consistently surpass the expectations of our customers during their holidays. In collaboration with our hotel partners, we are committed to not only meeting but exceeding the highest quality standards. Through continuous improvement and a dedication to excellence, we aim to create lasting impressions that leave our customers delighted and eager to rebook.
TUI’s Product Quality Department supports our hotel partners, and ultimately our mutual guests, with the following activities:
- Monitoring CSQ data (Customer Satisfaction Questionnaire), complaints and guest feedback
- Informing our hotel partners of any deficiencies and finding joint solutions
- Documenting and monitoring building work for maximum customer transparency
- Organizing improvement measures and training
Please contact us for any matters relating to hotel quality.
Benefits of Improved Hotel Quality
1. Increased customer satisfaction
2. Opportunity to win a TUI Global Hotel Award
3. Positive online customer feedback, supporting an increase in customer retention and attracting new customers