Contact and Q&A
Your first-level support for all questions relating to quality is your Quality Assurance Coordinator (QAC). The QAC might be based in the destination or supporting remotely from a nearby destination to ensure effective collaboration with you as our hotel partner. Their main responsibilities include:
1. Quality Improvement Support:
- Developing quality improvement plans for hotels
- Assisting in the implementation of these plans
- Providing advice and guidance throughout the improvement process
2. Construction Work Management:
- Serving as the primary point of contact for hoteliers to report any construction work in and outside of the hotel
- Monitoring ongoing construction activities
- Regularly reporting on the progress of construction measures
The local presence of the QAC allows for direct and immediate interaction with our hotel partners. This proximity not only fosters a deeper understanding of each hotel’s specific challenges but also enables quick responses to emerging issues. Through close collaboration, quality standards can be effectively implemented and construction activities can be closely monitored. This significantly contributes to improving the guest experience constantly and increases satisfaction for all parties involved.
To help you find the right contact person, please get in touch with us.
Contact for Quality Management
If you would like to contact your Quality Assurance Coordinator, please click here.
Contact for Consultancy Service
If you would like to arrange a training or consultancy services with us, please click here.
TUI Partners Portal
If you would like to view the quality scores for your hotel or request system access, please click here.
Questions and Answers:
Q: What can I do to improve my guest satisfaction?
A: First, thoroughly analyze your CSQ scores and/or seek support from your responsible QAC. Contact us here.
Q: Where can I find the CSQ score and ratings for my hotel?
A: You can find your individual ratings at portal.tuipartners.com.
Q: How do I access this TUI Partner Portal?
A: Please contact your regional QAC, who will be happy to request access for you.
Q: How can I win a TUI Global Hotel Award?
A: You can find all the details and requirements for our TUI Quality Awards here.
Q: What other options are there to specifically optimize our quality?
A: TUI Product Quality has designed a range of consulting and training services, to support hotel partners in improving hotel quality. This includes detailed reports, professional mystery checks to identify weak points, and expert led training for your employees. Find out more here.