TUI’s Global Hotel Awards 2024
The TUI Global Hotel Awards is an annual award ceremony where TUI Group, on behalf of our more than 19 million guests worldwide, recognize and celebrate the hotels in our portfolio which have delivered outstanding service and quality during the past year.
The winners are selected through careful evaluation of feedback provided by TUI hotel guests. Their opinions and assessments determine the honorees exclusively as the TUI Global Hotel Awards aims to reflect the satisfaction and acknowledgment of those who have directly experienced the service and quality delivered at each hotel.
Every recipient of the TUI Global Hotel Awards represent an unwavering commitment to creating excellent holiday experiences to our mutual guests. They are the very best of the best in the hotel industry, and it is our honor to celebrate their achievements.
The TUI Global Hotel Awards – Where exceptional achievements are recognized and celebrated!
We are delighted to share the categories and criteria for our 2024 awards below.
Winners will be announced at a physical awards ceremony in Berlin in March, at the beginning of ITB.
Don’t forget to encourage guests to complete TUI questionnaires after their holiday, as every single survey returned counts towards your eligibility for an award.
TUI Global Hotel Awards 2024
Top 100 Hotels
Quality Winners
Criteria for the 2024 Awards
Minimum CSQ feedback:
After returning from a TUI holiday, customers have the option of providing feedback on every part of their holiday experience including their hotel. These customer satisfaction questionnaires (CSQs) is what the winners of the TUI Global Hotel Awards are based on. In order to be included in the selection process, each hotel must attain a minimum accommodation score that is within the top 10% to be evaluated. The best performing hotels will then be considered for an award.
Certification:
All hotels participating in the awards should either be certified to a GSTC-recognised standard, e.g. Travelife, or have committed to being certified by October 2023.
Sustainability Award - find out more
Overall Category Awards
BEST HOTEL GLOBALLY
BEST HOTEL SPAIN, PORTUGAL & WEST AFRICA
BEST HOTEL EAST MED’ & NORTH AFRICA
BEST HOTEL LONG HAUL
BEST HOTEL OVERLAND
BEST HOTEL TUI UK & IRELAND
BEST HOTEL TUI NORDICS
BEST HOTEL TUI BELGIUM
BEST HOTEL TUI NETHERLANDS
BEST HOTEL TUI POLAND
BEST HOTEL TUI GERMANY, AUSTRIA & SWITZERLAND
BEST HOTEL CITIES
BEST HOTEL TUI BLUE
Sustainability and The TUI Care Foundation Awards
TUI CARBON REDUCTION AWARD
TUI CARE FOUNDATION AWARD
Frequently Asked Questions
When will winners be informed?
Once all CSQs are in, TUI will review the top performing hotels in terms of service and quality and announce TUI Global Hotel Awards Top 100. Hotel partners in the Top 100 will be contacted directly and a list will be published here on TUIPartners.com. Finalists will also be invited to the awards ceremony in Berlin.
How can I win a TUI Global Hotel Award?
TUI Global Hotel Awards are based on customer feedback. To be eligible for an award a hotel must meet the minimum criteria, outlined above in the ‘criteria section’. Encouraging customers to complete their TUI feedback questionnaires after their holiday, and continuing to deliver a fantastic hotel experience, will increase a partners chances of being eligible for an award.
Additional Special Awards will be presented every year to honour outstanding achievements.
Any questions please contact the TUI Global Hotel Awards Events team